Thursday, July 15, 2010

CSE Records Second Straight Year Of Zero Justified Complaints With The CA Department of Insurance

From the press release:

CSE Insurance Group (, for over sixty years a leader in providing civil service employees with quality protection at affordable rates, today announced that Civil Service Employees Insurance Company had no justified complaints from any of its Homeowners policy holders filed with the California Department of Insurance in 2009. This is the second year in a row this has been accomplished.

Jim Williamson, Senior Vice President of Claims for CSE, states, “We have been constantly upgrading and scrutinizing our claims handling procedures, looking for areas in which we can improve. In addition, we have invited our insured who have filed claims to fill out online surveys so we can hear directly from them about the service they have received. The results testify to our success, and challenge us to become even more efficient in taking care of our insured’s needs.”

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