As someone who reports on health insurers' use of technology to gain efficiencies, better monitor treatment and increase members' participation in their healthcare choices, I must have developed a distorted picture of what these companies are actually like. I had come to believe that rate changes, however high, were conditioned by real costs and, in any case, had to be justified to regulators. But who am I going to believe, my lying eyes or our beneficent President?
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